Mobile banking app

Once you’ve downloaded the latest version of the CommBank app, you’ll be able to view the correct StepPay screens. It might take a bit of time to appear in the ‘Cards’ section so try again later on if you can’t see it straightaway. If you try to activate your StepPay and get an error or something has gone wrong after your application, you can always try again by navigating to the ‘Cards’ section in the CommBank app. If this happens, please don’t transfer funds into StepPay.

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Fraudsters are impersonating Summerland and asking for personal details. Terms and conditions apply to the use of Fast Deposit Bags, including fees and charges for some account types Give us a call for self-service phone banking 24 hours a day, 7 days a week. Use our branch locator to find a branch that offers the services you need. Our bankers can help you access cash at our on-site Smart ATMs and also assist with using our safe and secure digital solutions. Our bankers are here to help with your financial needs.

Enterprise payments

We are aware of several phishing scams reporting to be from ‘AusPost’ requesting you click on a link for an undelivered package or to rearrange delivery. If anyone from CommBank does call you, ask them to identify themselves via the CommBank app using CallerCheck. These criminals may arrange for a courier to visit your home to collect cards, PINs and/or passwords for “investigation” purposes.  CommBank will never ask for your physical card, cash or any passwords/credentials.

Apply online for a credit limit of up to $2,000, get a response in seconds and if approved, start spending in minutes. A coronavirus-themed phishing email is currently targeting CommBank customers. This email informs recipients that there have been multiple login attempts on their account with the wrong password entered.

Understand the steps to apply for victims support and access the application forms. Get instant support 24/7 online with Georgie, our virtual assistant, for answers to your everyday banking questions. This may be a voucher that can be used for food, fuel, or other practical needs, or we may refer you to other services for casework, financial counselling, or other practical or emotional support. These awards highlight our commitment to responsible, competitive, and customer-first banking, helping more people access their dreams. Offer only available to new credit cards accounts.

CommBank will automatically deduct the four repayments from your chosen linked transaction account. You also have the ability to pay one or more repayments earlier than scheduled from your linked account. Yes, in the CommBank app, select your StepPay account to review your upcoming repayments or make early repayments at any time. If you miss payments on your StepPay account, it may affect your credit score. We look at your accounts and loans with CommBank, as well as any credit products you may have with other financial institutions on your credit file.

Lending criteria apply to approval of credit products. With mobile wallets, you can have your money on you, even when your card or wallet isn’t. You’ll need to enter your card account number, date of birth, and mobile phone number to receive a Secure Code for added security.

Sapphire includes a 5% allocated weighting to bitcoin, giving you an easy way to invest in cryptocurrency. Setup a savings goal in the app to help you reach your targets quicker. Make one-off investments to boost your Raiz account as often as you’d like. Helping Australians invest smarter and build their financial future. Trusted by thousands of Australians who love using the app to grow their wealth. We are here to support the Australian and New Zealand community.

• This is limited to one per customer, regardless of movement between tiers.For more information about the CommBank Yello program, visit commbank.com.au/commbankyello
• Simple and quick payments, cash flow management, and growth funding all in one place.
• Customer support is helpful but sometimes takes a while to respond during peak hours.

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These letters use ASIC branding and formatting to appear legitimate and claim that bank staff are under investigation. Be wary of unsolicited contact, avoid clicking on links and always verify the legitimacy of the organisation offering assistance or requesting donations. We will not ask you to verify transactions via a link in an email or SMS message. Once you complete a task, scammers may ask for your personal information to “process” your earnings. They may claim you can earn money by completing simple tasks such as liking or following Instagram accounts or transferring funds in exchange for a commission. Do not click the links, call any number in a message, or reply to the sender.

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For Westpac issued products, conditions, fees and charges apply. Fees and charges apply and may change. If you’d like to earn interest, you can open a savings account at the same time.

Supporting you to bank the way you want. Providing help and support when you need it. Full details are available on request.